Frequently Asked Questions

Some of our most frequent questions and answers.


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Medical Billing

Why get outsourced medical billing services?

Reduce Costs: Over the last few years, medical providers have become swamped with paperwork while it's becoming more difficult to get paid for their service. Healthcare providers like Home Care, Home Healthcare, and VA Administrations face the possibility of getting paid less for more work. Now, insurers have complex systems and software to find ways to deny coverage. This leads to revenue leakage. True North provides healthcare agencies in Pittsburgh and surrounding areas with the Medical Billing Services necessary to lower costs, increase revenue, and reduce AR.

There is also higher overhead costs associated with handling your medical billing in house. Employees are expensive to train, lack the necessary experience, and take a lot of valuable resources from your practice. Outsourcing your medical billing services to True North can help reduce your billing costs, shorten the billing cycle, and drive revenue.

​Drive Revenue: True North has been helping Home Healthcare and VA Administrations maximize revenue for years. Our exclusive medical billing system reduces rejected claims, gets you paid faster, and follows up on accounts receivable.​

Why trust True North with your medical billing?

True North is to go-to medical billing service provider in the Pittsburgh metropolitan and Ohio Valley area. VA Administration, Home Care, and Home Healthcare agencies are under increased pressure from rising costs and longer revenue cycles, and practices can no longer afford to leave money on the table. Our system and processes quickly drive cash-flow and reduce costs.​

Does True North handle the medical billing process from start to finish?

We do, You send us the data, and we handle the rest. Billing the insurance and patients, clearing up discrepancies, and collection of each account.

Does True North deal with appeals incase of a denied claim?

Yes. True North's dedicated medical billing staff reviews and resubmits denied medical claims as needed. If additional information is required, we work closely with your staff to obtain the necessary information.

Business Bookkeeping

What kind of business bookkeeping services do we offer?

After the Fact Bookkeeping Services 

  • These are bookkeeping services performed after the month has ended. This is typically for businesses who haven't done their bookkeeping in a while and need to organize their finances. Outsourcing your bookkeeping to True North allows you to focus on running your business, while we work on recording business functions that occured within a schedule. Get flexible services with costs that increase or decrease depending on your needs.

Full Service Bookkeeping​

  • These service are typically performed on a weekly or daily basis. True North works with you to run payroll, manage AR/AP, bill scheduling, and more. 

How do Bookkeeping Services work?

We provide business bookkeeping service in a few ways: Cloud hosted platform, Quickbooks Online, or On-Site.

  • Our flexible service options enable you to get the bookkeeping solutions you need in a way that's convenient for you. We can perform our services daily, weekly, monthly, quarterly, or annually. We submit our bookkeeping documents (reports outlining with bills, checks, etc.) a day before the due date. We will also perform any banking activity, payroll, bills, AR/AP, or reconciliation necessary during that time.  We can access your necessary documents online or in person.

How do you provide us with your bookkeeping information?

  • You can send us your information via Dropbox, Google Drive, email, through the post... Whichever is easiest for you!

What if I need additional services outside of the schedule?

  • We can provide piece-work services as required.

Do bookkeepers do taxes too?

  • Our bookkeepers don't give tax advice, however we do have an in house CPA who can assist you with your taxes.

Will you work with my business's CPA?

  • Yes, we work with CPA's across the US.

What types of payment do you accept?

  • Credit, Debit, ACH, Checks, Cash

When are payments for my bookkeeping services due?

  • If you're on a subscription basis, the first half of the payment is due on the 1st, and the remaining payment on the 15th. If it's a one off project, we typically charge on an hourly basis.

Talk to a True North Consultant

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